Privacy Policy

At Seravithcreative, we collect various types of information to provide you with exceptional personal finance education and services. The information we gather helps us understand your learning preferences and deliver content that truly makes a difference in your financial journey.

When you register for our learning programs or contact us, we collect personal details including your name, email address, phone number, and location. We also gather information about your financial education goals and current knowledge level to customize your learning experience.

• Contact information: name, email, phone number, and mailing address
• Account credentials and security information
• Learning preferences and progress tracking data
• Payment information for course enrollments and services
• Communication records including emails and support interactions
• Website usage data and analytics information

Your information serves multiple purposes in helping us deliver outstanding financial education services. We use collected data to personalize your learning experience, send you relevant course updates, and continuously improve our educational programs.

The primary uses include delivering your requested learning materials, processing payments for courses, sending program updates, and providing customer support. We also analyze usage patterns to enhance our educational content and platform functionality.

• Delivering personalized financial education content and course materials
• Processing enrollments and managing your learning progress
• Sending course updates, educational newsletters, and program announcements
• Providing customer support and responding to your inquiries
• Improving our educational programs based on user feedback and engagement
• Ensuring platform security and preventing unauthorized access

We never use your personal information for unrelated marketing purposes or share it with third parties for their promotional activities without your explicit consent.

Seravithcreative takes a conservative approach to information sharing. We only share your personal information in specific circumstances that directly support your educational experience or are required by law.

Our trusted service providers who help deliver our educational programs may receive limited information necessary to perform their functions. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.

• Educational content providers who help develop and deliver course materials
• Payment processors for secure transaction handling
• Technology service providers who maintain our learning platform
• Customer support tools that help us respond to your inquiries
• Legal authorities when required by law or to protect our users' safety

You have significant control over your personal information and how we use it. Australian privacy laws provide specific rights regarding your data, and we're committed to honoring these rights promptly and completely.

You can access, update, or delete your personal information at any time through your account settings or by contacting our privacy team. You also have the right to know what information we hold about you and how we use it.

• Access your personal information and understand how we use it
• Update or correct any inaccurate information in your profile
• Delete your account and associated personal information
• Opt out of non-essential communications while maintaining your learning access
• Request a copy of your information in a portable format
• File a complaint with Australian privacy authorities if you have concerns

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and work with you to resolve any concerns about your privacy.

Protecting your personal information is fundamental to everything we do at Seravithcreative. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Our security measures include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We also maintain incident response procedures to address any potential security issues quickly and effectively.

• SSL encryption for all data transmission between your device and our servers
• Secure, regularly updated servers with firewall protection
• Access controls limiting who can view your personal information
• Regular security audits and vulnerability assessments
• Employee training on privacy and security best practices
• Incident response procedures for addressing potential security issues

We retain your personal information only as long as necessary to provide our educational services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

Account information and learning progress data are typically retained while your account remains active and for a reasonable period afterward to allow account reactivation. Communication records are kept for customer service purposes and legal compliance.

• Active account data: retained while your account is active plus 2 years
• Learning progress and course materials: retained for 3 years after course completion
• Payment records: retained for 7 years as required by Australian tax laws
• Communication records: retained for 3 years for customer service purposes
• Website analytics data: retained for 2 years in anonymized form

When we delete your information, we ensure it's completely removed from our active systems and cannot be recovered. Some information may remain in backup systems for a limited time but will be inaccessible and eventually purged.

While Seravithcreative operates primarily within Australia, some of our technology service providers may be located overseas. We ensure any international data transfers meet Australian privacy standards and provide adequate protection for your information.

When we transfer information internationally, we use approved transfer mechanisms including adequacy decisions, standard contractual clauses, or other legally recognized safeguards. Your information receives the same level of protection regardless of where it's processed.

• Cloud storage providers with Australian data residency options
• Customer support platforms with privacy-compliant international operations
• Analytics services that anonymize data before international transfer
• Payment processors operating under international privacy frameworks

We regularly review our international service providers to ensure they maintain appropriate privacy standards and comply with applicable laws.

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how you interact with our educational content. These technologies enable personalized experiences and help us improve our services.

We use different types of cookies for various purposes, including essential site functionality, performance analytics, and personalizing your experience. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

• Essential cookies: required for basic site functionality and security
• Performance cookies: help us understand how you use our website
• Functionality cookies: remember your preferences and personalize your experience
• Analytics cookies: provide insights into user behavior and content effectiveness

Most browsers allow you to control cookie settings, including blocking or deleting cookies. However, please note that disabling certain cookies may affect your ability to use some features of our educational platform.